Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. 168. I have never had any issues I am using outlook. It proves basic Internet access. 0/24 and the hub is usually on 192. 1, sign on and put it into modem mode. Restart Your Device: This ensures the changes take effect. Learn more. 168. #2 I've never had a WiFi issue, although I also removed the stock ROM within an hour of opening the box with the phone lol Are you sure you entered the correct. 168. your Virgin Media phone, or 0345 454 1111 from another network. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 12 for your console’s unique IP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. Tap OK to re-scan your wireless network for Virgin TV boxes. IP addressing within your network is then managed by the DHCP (Dynamic Host Control Program) server built into the gateway. All was fine last night. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. 2. If the number of devices exceeds the maximum permitted number, you will be able to fix the issue by reviewing all your devices and clean up the list by removing the devices that are not being used. The software version I'm running is LG-RDK_4. 3 Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. 168. If you're able to connect and use the internet, then you know the issue isn't your phone. 168. If 0. You really need to go back to them and push to have your IP Address delisted or for them to explain why it is listed and why it cannot be delisted. mobile hotspot turns on but my mobile devices cannot connect and get stuck at obtaining IP address step. ping 64. You are done. I haven't been able to log into my VM account since I switched to them. Check if the problem is sorted or not. 22-2302. The wifi and Hub work fine. DHCP problem on hub 5. Still couldn't send emails with em client or Thunderbird. You could contact VM Business instead for a static IP. Simply enter your IP address or domain name. See where this Helpful Answer was posted. 128, for example), the Gateway field should automatically fill in. Default repeater’s IP, login and password. 2. I have 2 servers in my network which I expose to the internet via port forwarding. If your computer does not have an IP address, it cannot communicate with other devices on the network. Sounds like you have multiple DHCP servers in the same range which is why you're having these issues (both the SH and the Draytek are giving out IPs). I originally set it up in modem mode and noticed we kept losing internet connection10-15 times a day turning everything off. 02/11/09 - 07:44 #1. Go to Account settings, then Account details b. 8K subscribers in the VirginMedia community. 6. Follow these steps to do this: Go to Settings > Connections > Wi-Fi > Select the Wi-Fi network, and then choose Forget Network. Carrier-Grade NAT (CGNAT) allows ISPs to provide internet access to a large number of their customers using a limited number of public IP addresses. • Keep valid reverse DNS records for the IP address(es) from which you send mail, pointing to your domain. Since 2017 our Public IP has changed once and that was when a Hub 3 failed / was replaced. Blocked IP emails. After 2 years VM remain silent on the known issues of Hub 5s and DHCP + Wi-Fi + DNS. I am not able to log into my account due to " You haven't confirmed this email address yet. To ensure that Virgin Media Mail can identify you: • Use a consistent IP address to send bulk mail. 1 - then navigate to the following settings so you can differentiate between the signals. For a few weeks, my Hub 5 has been acting strange. Try using a public DNS IP address like google 8. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. 0. Customers of the provider keep asking us for a progress update, but sadly the answer remains unclear. Unplug your modem, wait for 10 seconds and then plug it back in. I found a tutorial on how to set up a static local address and set one up on my laptop. For a few weeks, my Hub 5 has been acting strange. 1 IF you own network subnet is not 192. Learn more Have I helped? Click Mark as. 168. This array returns the IP address of the server under which script is running. MikeIP Addresss. Turned hub to modem mode and attached a router. 8. I have a local personal admin account and then I used my MS account for normal use. IMAP4 SPA (Secure Password Authentication) Disabled. They. Find out what your public IPv4 and IPv6 address is revealing about you! My IP address information shows your IP location; city, region, country, ISP and location on a map. 56. I even turned off the router for a week when I went on holiday, hoping to get a new IP-Address when I turned on again (no such luck). 1. ault92. To add a source folder using the IP address or device name, follow these steps. Type of information. If the Virgin TV box isn't connected to your home network you’ll see a default IP address starting with 169. Hence they have to be connected through the Virgin hub to talk to Virgin’s local cable headend servers. 255. For. Worth adding to this answer that should be the one accepted, that the iptables command could be edited with -d 192. Even he couldn’t log. To create a static IP address, add the MAC address of the device to the router’s Reservation list after logging in. A simple way to do this is to increase the last number of your computer’s IP address by 10. Try restarting your Wi-Fi router. Tuning in. However, it stopped being able to ‘find’ my wifi Hub 3…. virginmedia. Sign in to My Virgin Media a. I changed the password and can get access to that email address via the Virgin Media site- but not from any of my devices using Outlook from Windows 10/11, or my iPhone. Open a browser and l og into your hub 192. 993. 3. 3. Please go to the setting page of the router (WEB GUI) and make sure the WAN settings are correct. The only way to force a change is to change the MAC address of the device connected to the modem. 168. 168. Simply press 1 when you get through to the automated menu, and you'll be put. I've tried Safari, Chrome, incognito mode, iPhone, iPad, Virgin Media app to create an account. See title. Restart your phone and try to connect to your network again. IMAP4 SPA (Secure Password Authentication) Disabled. 2, use 192. Ive noticed something now aswell, when I first tryed this, I disabled the dhcp settings in the router pages, and I could no longer connect but using ipconfig I could see I had a dynamic ipv4 address but now when I disable I lose connection, running ipconfig it jus says media has disconnected but within 5 secs ive reconnected with the static ip even. This has been picked up, reported to Spamhaus, your IP address has been listed and VM (for better or worse) have blocked you from sending emails. This fixed it immediately. E. They seam to think that because I have a dynamic ip that I get a new ip every time. The router may restart (not sure), but also may just go out and try and access the modem and then obtain an IP address. ) Enabled (or 'Password' on Macs) IMAP4 username. 1. Open your Android phone and find the Settings app. We couldn't pull up your settings. Next, enter in your username and password. They are going to monitor it for 24hours. It usually goes like this with the VM hub. 2) Once you have pasted it into Word, replace username with your full Virgin Media email address, and password with. 3. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. VM works differently to some other ISPs/Broadband providers such as BT or Plusnet. Anyway, done it now and submitted. The short answer is no you can’t. Back a step. 254. It did not works well. Would anyone happen to know of a possible fix? 100 “Failed to Obtain IP Address”: How to Fix an IP Configuration Failure on Android Check your network encryption and firewall settings, then restart the router By Ryan Dube Updated on July 19, 2023 Reviewed by Jon Fisher In This Article Jump to a Section Causes of the Problem Solutions to Try Frequently Asked Questions Open a command prompt by typing “ cmd ” in the search bar. Scroll all the way down to Wireless Lan adapter Wi-FI and copy the Default Gateway IP. If you just followed the instructions on how to use modem mode, your problems would be solved. the first time I contacted virgin media, they explained to change it would be by turning off the hub for about. select SMTP (located under Outgoing Mail Server) select each entry under Other SMTP Server until you locate the ones that have Delete Server option then select Delete Server to delete it. Mark the email as spam and delete it after you’ve sent it to us. Again I have checked and it's nothing more than the IP address at fault here. They ask for IMAP and SMTP settings. Absolutely nothing you can do about it, other than find out the underlaying cause and fixing it. If your IP address has been blacklisted, the tool will show you which blacklist you’re on. Absolutely nothing you can do about it, other than find out the underlaying cause and fixing it. 1, for example). After this, log in to this network as usual. com. branson@ virgin. No one at virgin media seams to no what to do. Note down this public IP. Then, select Open Network & Internet settings. Check that your Virgin Telco modem is plugged in, turned on and connected to your Wi-Fi router. - Toss a 'Like' to your fixxer, oh Valley of Plenty! and chose the solution, too00oo -. xx. 2 - VM re-segment your local network to fix an over subscribed area. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. It's been driving me nuts for a long time and Virgin have been unable to help. on 01-08-2023 18:25. Can send using my data or from other peoples wifi. ipconfig /all. You really should get your IP cleared off the Blacklist,. [email protected]. 7. 7K subscribers in the VirginMedia community. The other option is to use a Network Scanner app on you mobile phone, and scan the network for the IP address of the Powerline adaptor. on 15-01-2023 22:13. However, on Sunday devices such as my Windows 10 PC, Amazon echo and Android phone are unable to get internet access when connecting to the hub with the message "Unable to obtain IP address". For £12. Hub 5 seems to not allocate IP Address. Anyway: 6to4 will certainly allow you to have fun with IPv6, but for full connectivity, Virgin Media has to provide it natively -- so don't get lazy and keep hassling them! Also, the 192. 2 - 192. 1 (192. 67/month) or NordVPN ($3. Mon-Sat 9am-6pm. I recently upgraded to 1GB broadband and got the new Hub 5. I said I wanted a status IP address, to use in model only mode and a 4g backup dongle. I am having trouble with my Virginmedia IP address being blocked by Virgin. 73. 168. I'm not a particularly tech savvy person but based on what I've read online this seems to be a relatively common issue with the Hub 3. virginmedia. 168. 1, you can set the IP address to 192. QuickStart, set up and connections. Issue sending emails from Virgin Media Blueyonder Account I am recently experiencing issues sending emails on my laptop (Windows Mail) to my Virgin Media (Blueyonder Email Account). The number was [removed] and sounded just like a Virgin call centre and was very convincing. . The problem is that I waste so much time clicking on links that don't work. tame. 24/7 live Customer Support service. 0 Kudos. From the IP address field, change the last three numbers of your IP address to anything from 2 to 225. DHCP on most servers run from lowest to highest on the subnet so if you put a PC with 192. Everything was working fine for a couple of weeks until all of a sudden a bunch of my devices dropped off the wifi and would not reconnect. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. Then, tap Save to save your settings. If you have any concerns about phishing emails or want to find out more, we publish regular updates about known phishing scams in our Security Matters. Community elder. Google/Nintendo results were all about DNS so tried bypassing my PiHole both locally on the Switch and on PFSense with no joy. Then to change the password sign into My Virgin Media. Enter IPv4, IPv6 or domain name. Model = TL-WPA4230P All of a sudden my powerline extender has started saying it 'could not obtain IP address'. Your IP address is assigned by your ISP based on the MAC address of your router's Internet interface, so a hub swap will result in a different IP address. 0. 0. In short you are calling method setText(int resid) instead of setText(CharSequence text). 0/24 -j so that only those IPs traffic are rerouted, it would be iptables -t nat -I POSTROUTING -o `nvram get wan_ifname` -d 192. This was an issues at our end and and all impacted customers should now be able to access their Netflix service. Method 1: Clearing MAC address from your account. 20 of the firmware. (assuming you're in modem mode) If you're in hub mode, you need to switch to modem mode. Check the Wi-Fi network name and password are correct. @shanematthews You say that, but Virgin have a mere 9. under IMAP select the account. 0. 0. 0. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. This is the Virgin Media modem mode IP address. You cannot get a fixed IP address with VM residential broadband. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… To check which NAT type you’re using, click on “test the current connection” button on the WiFi screen on your console (whether it is PS4 or Xbox) and the test will tell you which NAT type you have. However, they don't seem able to provide any evidence as to what the source of the emails might be. on 23-01-2023 13:03. 0. This department will discuss the options of opening a business account and then we will be able to provide you with a Static IP address. 168. 3. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. 168. How to Find your Wifi Address on a Windows Computer through the Command Prompt. I tried to use a static IP address and that doesn't work either. They just say it might be a. Go ahead and enter the IP address into the address bar and click the Enter key on your keyboard. Rebooted the hub several times inc Reset, the 2 andriod phones and plug in security cameras (both are the same make and model) would not connect and the message "failed to obtain IP address" appears on the hand held devices. Networking and WiFi. tail" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). Now, tap the IP Settings drop-down and choose Static. All meet the requirements (of varying strength to moderate/strong). The Virgin Media team. . We have now restored the ability to send and receive emails for all affected accounts. Also get a traceroute to the office PC so you can see where the delay is. 0/24 -j MASQUERADE. See where this Helpful Answer was posted. Gadget Rescue is a 24/7 chargeable support service designed to fix issues with non-Virgin. Since then 4 separate devices connect to the wifi network but don’t get a valid IP (169. But a firmware fix is finally in the works. on 31-10-2022 15:53. 168. In response to 11edii. Select “ Connection ” from the pane on the left side. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. Can send using my data or from other peoples wifi. Some reports indicate that their TV ( IPTV ), mobile and phone services have also been hit. If connect to the router via cable could access internet, but when devices connect to the router wirelessly couldn’t access internet, please refer to Step 5. They only seem to change when 1) you go into modem mode 2) VM does reconfiguration on their CMTS. Reply. 4. appreciate the help. 7K subscribers in the VirginMedia community. Options. Options. First, click on the internet icon in the bottom right corner of the panel using the Right Mouse Button. Then, select Remove This Network. 99. DHCP on most servers run from lowest to highest on the subnet so if you put a PC with 192. No devices are able to receive addresses over WiFi. 1. Settings to enter. 0 Kudos. 168. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. From the IP address field, change the last three numbers of your IP address to anything from 2 to 225. After rebooting the controller ,every clints got the Ip address and works fine. 168. If you are a Virgin Media customer, you’ll have a dynamic IP address. ntlworld. " and smartphones have "failed to obtain IP Address". 100. 0. It's the network. 1. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. 172 Comments. Hi, after installing hue bridge and 4 new hue bulbs I’m having issues connecting my own tv and laptop to the internet. You might be able to change it to something like 192. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. 0. virginmedia. Click Confirm to apply the changes. All very annoying. I've got my Synology NAS on 192. Hey jackmcconnochie, thanks for reaching back with an update. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…6. 0. I wonder what 1 digit they mean. pop3. I will therefore leave you in her very capable hands. Please try again by rebooting the Stream box. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. To change your wan ip you need to change the mac address of the router or machine connecting to it. This form is for the purposes of reporting abuse from a Virgin Media IP address or a security vulnerability relating to our network. on 10-11-2022 00:24. The "standard" for many end deployments is SLAAC - which can be deployed entirely without DHCPv6 - where routers issue router advertisements which basically say "I have this subnet for you" as well as some other info (DNS server,. 0. 254. You’ll use a command line editor called Nano to alter your hosts file and either add or remove the IP address for the site in question. In response to newapollo. My Router got a new IP address about 6 weeks ago and from that point on I cannot send emails because the mail server says my new IP. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. 168. DNS set as provided. I have a tp-link card on my PC and I always want to set up a mobile hotspot but when I started one my phone can't connect to it it says "couldn't get IP address" or "couldn't connect the network" and "connection failed" I really tried a lot of things and it's still not. Options. imap. , richard. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. I'm afraid that VM's residential broadband don't supply static IP addresses, although the IP addresses tend to be sticky and rarely change. Enter the IP 192. Hi all, As far as I was aware, Virgin Media Ireland have had IPv6 in some form (DS-Lite IPv6 perhaps) for a couple of years or more as I recall getting my brother to check his IP address last year and it showed both an IPv4 and an IPv6 address. com Running the windows troubleshooter, it says that the problem is that the IP address is invalid. I've got an L2TP tunnel to A&A to get a static IP and IPv6, but that's now very broken that I've moved to Virgin. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. This requires DDNS to be used to associate the dynamic WAN IP with a domain name. Online chat: You should see the option to start a chat on Virgin Media's website. com. What do I do when I get "Failed to obtain IP address" on my PS4? Restart the router and PlayStation, and if that doesn't work delete the PlayStation's connection and set it up again. com. Installation Woes. Options. xxx (Preferred) It will be found under a Ethernet adapter Ethernet x: where x is the number of. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. g. 2 - 192. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. 1. They reconfigure their side of the network i. Type “ ipconfig ” inside the newly opened command prompt. 1. I realised after installing Office 365 that I hadn’t set up Outlook to read my Virgin Email. (1) One on the WAN side (to the VM network via the hub3 as a modem) which needs to be set to select dynamic IP address, probably the default. A quick fix to the “Failed to obtain IP address” issue is forgetting the Wi-Fi network you have issues with, then reconnecting to the network. Entertain me; Broadband Deals. 1 6to4 router I reached, probably physically located somewhere around London (as suggested by traceroute), had an average ping time of 24ms. They called me to say yes, we have your dynamic IP package, I said no, I orders static. You won't get a static IP on a VM residential connection but the IPs that are allocated are very 'sticky'. Follow These simple steps to get your Virgin Media Router reset : Left click on "Open network Connections". Tap Save when done. We would like to show you a description here but the site won’t allow us. Step 03: Next up, change the IP from ‘DHCP’ to ‘Static’ and enter the IP address of your router and save the settings. Options. Turn off old router and everything is working again. I need to contact internet security team but cannot seem to be put through very frustrating On the mobile phone it just says "Obtaining IP address", and then doesn't. Then plug everything back in and after everything is ready see if it is working. Laptops connect but have "No internet, secured. 1)log in with the administrative username and password (usually admin admin); look for a tab named or starting with or containing Interface, go to Local Area Network or LAN from there and you'll see a DHCP Clients Table. 168. You get a different IP if you are in modem mode or router mode. Line was installed with 5 static IPs, PFSense setup with a Unifi network and speeds were above what I paid for - Nice. Many thanks. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. It’s that last one that needs a. 1 - then navigate to the following settings so you can differentiate between the signals. I asked the person on the phone multiple times if she was sure, and she. I was looking for something this morning and none of the first six link results worked. Client62. Log into your wireless router and navigate to the LAN 2. Now this morning all the Wi-Fi devices say the same "failed to obtain IP address". Networking and WiFi. 0 is shown, your router has not obtained an IP address from your ISP. “Limited connectivity” happens when: Your computer detects a network is present. 5. 4. Use it in router mode and it will get a WAN IP from VM, based on its own MAC address. Regardless of what method you use to connect to the Internet, you need an IP address. 247 - (this is uuplus. What is weird is that I have a repeater, games consoles and smart plugs connected over WiFi to the hub which all still work. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. Ive deleted my email address wherever it appeared-----IMAP-----connect <mailcore::IMAPSession:003DF918> * OK [CAPABILITY IMAP4rev1 AUTH=PLAIN] Virgin Media server ready. Command: PASV Reply: 227 Entering Passive Mode (xx,xx,xx,xx,39,110).